Shipping policy

  1. Whisker & Oak Shipping Policy

Last updated: April 2026

2.1 Where We Ship

  • We currently ship to addresses within the United States.

  • Free shipping is available on all orders shipped within the continental U.S. (excludes Alaska, Hawaii, U.S. territories, and APO/FPO addresses).

  • If you’re outside the continental U.S. and would like to place an order, please contact us at support@whiskerandoak.com for a custom shipping quote.

2.2 Order Processing Times

  • Orders are typically processed and shipped within 1–3 business days (Monday–Friday, excluding holidays).

  • Orders placed after 12 PM EST may begin processing on the next business day.

  • During peak seasons, launches, or promotional periods, processing times may be slightly longer, but we’ll always do our best to get your order out quickly.

2.3 Shipping Methods & Delivery Estimates

For most orders, we use USPS Priority Mail or a comparable ground service from trusted carriers such as UPS or FedEx.

Estimated delivery times within the continental U.S. (after your order has shipped):

  • Standard Shipping (Free): typically 3–7 business days depending on your location.

These are estimated timeframes, not guaranteed delivery dates. Weather, carrier delays, and other factors outside our control can occasionally impact transit times.

2.4 Shipping Rates

  • Continental U.S.: Free standard shipping on all orders.

  • Outside the continental U.S. (when available): shipping rates are calculated individually; please contact us prior to ordering.

Any applicable shipping fees will be shown at checkout before you complete your purchase.

2.5 Order Tracking

  • Once your order ships, you’ll receive a shipping confirmation email with your tracking number and carrier details.

  • Tracking updates may take up to 24–48 hours to appear after the label is created.

If you haven’t received tracking within 3 business days of placing your order, please reach out to support@whiskerandoak.com with your order number.

2.6 Incorrect Addresses & Delivery Issues

Please double‑check your shipping address at checkout:

  • If you realize there is an error, contact us as soon as possible at support@whiskerandoak.com with your order number and correct address.

  • We’ll do our best to update the address before your order ships, but we can’t guarantee changes once a label has been created.

If an order is returned to us due to an incorrect or undeliverable address, we can:

  • Reship your order to a corrected address (additional shipping fees may apply), or

  • Refund the product cost (excluding any shipping paid, if applicable) once the item is returned in resellable condition.

2.7 Lost, Delayed, or Stolen Packages

We know how important it is for you (and your cat) to get your VistaPerch™ safely.

  • If tracking shows your package as delivered but you haven’t received it, please first check with neighbors, building management, or household members.

  • If you still cannot locate it after 48 hours, contact the carrier directly to start an investigation, then email us at support@whiskerandoak.com with your order number and case number (if provided).

While we’ll support you in working with the carrier, Whisker & Oak is not responsible for packages marked as delivered by the carrier.

For packages that appear stuck in transit or significantly delayed, reach out to us and we’ll help you look into it with the carrier.

2.8 Damaged Items on Arrival

If your order arrives damaged, please contact us within 7 days of delivery so we can help.

Email support@whiskerandoak.com with:

  • Your order number

  • A brief description of the issue

  • Photos of the packaging and the product (including any visible damage)

We’ll review your claim and work with you on a replacement, store credit, or refund, in line with our Returns & Refunds Policy.

2.9 Returns, Exchanges & 30‑Day Guarantee

We want you and your cat to love your VistaPerch™.

  • We offer a 30‑day guarantee: try it at home, and if it’s not a match, you can return it within 30 days of delivery for a full refund of the product price.

  • Items must be returned in original packaging with all parts included and in like‑new condition, unless you’re returning due to a defect.

For full details on how returns work, please see our Returns & Refunds Policy page.

To start a return or exchange, contact us at: support@whiskerandoak.com.

2.10 International Shipping (Future Expansion)

Right now, we’re focused on serving customers in the United States. As we grow, we may add international shipping options.

If you’re outside the U.S. and interested in VistaPerch™, send us a note at support@whiskerandoak.com so we can keep you posted as we expand.

2.11 Questions

If you have any questions about this Shipping Policy, your order, or shipping options, please contact us at:

Email: support@whiskerandoak.com
Brand: Whisker & Oak

We’re happy to help you (and your cat) get comfortably set up.